Question 1

How do I get from Kanazawa Station to the hotel?

Accepted Answer

Take the Hokuriku Bus from bus stop 7–10 at the Kenroku-en-guchi (East) exit of JR Kanazawa Station, get off at the Minami-machi/Oyama Shrine bus stop, and walk for about 1 minute. The bus journey takes approximately 7–8 minutes.

Question 2

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 and check-out is by 11:00. These may vary depending on your plan, so please confirm at the time of booking.

Question 3

Can I check out using the TV screen in my room?

Accepted Answer

If you have no additional charges, you can check out using the TV screen in your room. There is no need to stop by the front desk, which is convenient.

Question 4

How many guest rooms are there and what types?

Accepted Answer

We have 166 rooms in total. Room types include single, double, and twin, all non-smoking. Rooms feature an original mattress co-developed with Simmons.

Question 5

Is there a lodging tax?

Accepted Answer

According to Kanazawa City's accommodation tax ordinance, an additional accommodation tax per person per night is required. Payment will be made on-site.

Question 6

Is there a coin laundry?

Accepted Answer

We have coin laundry facilities in the building, which is convenient for guests staying long-term.

Question 7

Can I experience traditional crafts?

Accepted Answer

Traditional craft experiences (fee applies) are available in the hotel. This is a perfect activity for those who want to experience Kanazawa's craft culture. For details and reservations, please inquire at the front desk.

Question 8

How do I get to major attractions nearby?

Accepted Answer

Kanazawa Castle, Oyama Shrine, Kenroku-en, and the 21st Century Museum of Art are all within walking distance. Omicho Market is also accessible by bus in about 1 minute and then a short walk from the bus stop.

Question 9

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available in all guest rooms and throughout the hotel. We provide a high-speed internet environment.

Question 10

What does the complimentary lounge service include?

Accepted Answer

The 1st floor lounge offers complimentary services that vary by time of day: Dart Coffee's Kanazawa original blend coffee, afternoon service (light snacks), happy hour (wine), and evening tea rice bowl buffet.

Question 11

Do you have a public bath? What are the operating hours?

Accepted Answer

A public bath is located on the 2nd floor. Operating hours are 15:00–1:00 (next day) and 6:00–10:00 in the morning. The bath is equipped with shampoo, conditioner, and body soap.

Question 12

What is included in the breakfast?

Accepted Answer

We serve breakfast with the concept of "freshly baked bread and delicious vegetable breakfast," bringing out the natural flavours of vegetables. This is one of the hotel's signature services alongside our traditional craft experience.

Question 13

Is there a parking lot?

Accepted Answer

The hotel does not have a parking lot. Please use nearby coin parking (5–10 minutes walk from the hotel).

Question 14

Is there a parking lot?

Accepted Answer

We do not have parking available.

Question 15

How do I access the hotel?

Accepted Answer

From JR Kanazawa Station Kenroku-en-guchi (East exit): Hokuriku Bus, approximately 7–8 minutes to Minami-machi/Oyama Shrine stop, then 1-minute walk. From Komatsu Airport: bus approximately 50 minutes to Musashi-ga-tsuji/Omicho Market stop, then 7-minute walk.

Question 16

What is the check-in time?

Accepted Answer

15:00.

Question 17

What is the check-out time?

Accepted Answer

11:00.

Question 18

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 19

What is the address?

Accepted Answer

Ishikawa Prefecture, Kanazawa City, Takaoka-cho 2-5

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