Question 1

Can I use Wi-Fi?

Accepted Answer

All rooms have free internet access (Wi-Fi and wired LAN). LAN cables are provided in the rooms as well.

Question 2

How do I get from the airport?

Accepted Answer

From Yamagata Airport, take the airport shuttle bus for about 40 minutes and get off at Yamagata Station, which connects directly. From Sendai Airport, take a route bus for about 85 minutes.

Question 3

How do I get to the hotel from Yamagata Station?

Accepted Answer

You can arrive in 0 minutes on foot (directly connected) from the JR Yamagata Station ticket gate. Both the Yamagata Shinkansen and local trains are accessible. It's also a convenient location, 0 minutes on foot from taxi and bus stands.

Question 4

What are the check-in and check-out times?

Accepted Answer

Check-in is at 15:00 and check-out is at 11:00. If you wish to check in early or check out late, please contact the hotel in advance.

Question 5

What types of guest rooms are available?

Accepted Answer

We offer 224 rooms across the main building and south building. We have 11 types of rooms including single, double, twin, Japanese-Western hybrid, and suite rooms, accommodating from 1 guest to families and groups.

Question 6

Can I use a credit card?

Accepted Answer

We accept major cards including VIEW Card, JCB, VISA, UC, DC, NICOS, Diners Club, Saison, Mastercard, American Express, and China UnionPay.

Question 7

Do you have smoking and non-smoking rooms?

Accepted Answer

We have both non-smoking and smoking rooms available. Please let us know your preference when booking.

Question 8

Can you store luggage or arrange delivery?

Accepted Answer

We can store luggage before and after check-in at the front desk. We also handle delivery services at the 1st floor front desk, and cardboard boxes are available for a fee.

Question 9

What does breakfast consist of?

Accepted Answer

You can choose between Japanese "Mogami-tei Set" or Western "GARE Plate". Both feature ingredients sourced from Yamagata Prefecture.

Question 10

What restaurants are available?

Accepted Answer

We have "Saigoku-tei," where you can enjoy Yamagata beef and Yonezawa beef prepared teppanyaki-style or as kaiseki, and "La Gare," a brasserie and bar serving local sweets and cocktails.

Question 11

Can I get a massage in my room?

Accepted Answer

In-room massage service is available between 18:00 and 25:00. Availability may be limited depending on bookings, so please confirm in advance.

Question 12

Is there a parking lot? What is the rate?

Accepted Answer

You can use the hotel's dedicated metro parking garage (approximately 50 spaces, ¥1,000 per night) and partner facilities: Times Yamagata Station Building parking lot (approximately 500 spaces, ¥500 per night) and Times Yamagata Station West Exit parking lot (approximately 260 spaces, ¥500 per night). Reservations are not required.

Question 13

Can I use Wi-Fi?

Accepted Answer

The entire facility has complimentary Wi-Fi.

Question 14

What is the address?

Accepted Answer

1-1-1 Kasumi-cho, Yamagata-shi, Yamagata Prefecture

Question 15

How do I get there?

Accepted Answer

0 minutes walk from JR Yamagata Station (direct connection). About 10–15 minutes by car from Yamagata Zao IC. About 40 minutes by shuttle bus from Yamagata Airport.

Question 16

What time is check-in?

Accepted Answer

15:00.

Question 17

Is there a parking lot?

Accepted Answer

Yes, we have parking available. Please contact the facility for details.

Question 18

What time is checkout?

Accepted Answer

11:00.

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