Question 1

Is Wi-Fi available throughout the hotel?

Accepted Answer

Free Wi-Fi is available throughout the hotel. If you have any questions about how to connect, please ask the front desk.

Question 2

How do I get here from New Chitose Airport or the bus terminal?

Accepted Answer

Take the Hokkaido Resort Liner bus from Sapporo Station and get off at "Ikoi no Yuyado Iroha" (about 3 hours), then use our hotel shuttle (about 5 minutes). Please contact us in advance. In winter only, we also operate the direct "Hokkaido Resort Liner" from New Chitose Airport (operated by Access Network).

Question 3

How do I get from the nearest station to the hotel?

Accepted Answer

The nearest station is JR Niseko Station, approximately 8 km away—about 10 minutes by taxi (around ¥4,000). We currently do not offer shuttle service from Niseko Station. From mid-December to early March, the Niseko Loop Bus is also available. Taxis are limited and can have 3+ hour waits in winter, so book directly with taxi companies in advance.

Question 4

What are the check-in and check-out times?

Accepted Answer

Check-in is at 15:00 and check-out is at 10:00.

Question 5

Are all guest rooms non-smoking? Where can I smoke?

Accepted Answer

All guest rooms are non-smoking. If you wish to smoke, please use only the smoking area located on the lobby floor. If smoking is confirmed in a guest room, a cleaning fee will be charged.

Question 6

What time is check-in?

Accepted Answer

3:00 PM.

Question 7

What is the address?

Accepted Answer

415 Niseko, Niseko Town, Abuta District, Hokkaido

Question 8

Is there parking?

Accepted Answer

Parking is available. For details, please contact the facility.

Question 9

How do I get there?

Accepted Answer

The nearest station is JR Niseko Station (approximately 8 km, approximately 10 minutes by taxi, approximately 4,000 yen). From JR Kutchan Station: approximately 30 minutes by taxi, 20 km, approximately 10,000 yen. From Sapporo Station: Hokkaido Resort Liner express bus to "Ikoi no Yu-yado Iroha" stop (approximately 3 hours), then 5 minutes by hotel shuttle. Direct bus service "Hokkaido Resort Liner" available from New Chitose Airport during winter season. Convenient access to Niseko Annupuri International Ski Resort and Moiwa Ski Resort from the hotel. 150 free parking spaces available.

Question 10

What time is check-out?

Accepted Answer

Check-out is at 10:00.

Question 11

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 12

Are there amenities and facilities for children?

Accepted Answer

We provide children's yukata, sashes, and slippers. These are available at the locations in front of the 2F elevator, in front of the central staircase on the 4F, and at the 5F vending machine corner, which you are welcome to use. In addition to the private family bath, you can also use table tennis and billiards (1,000 yen per hour) and a party room (with TV and karaoke).

Question 13

What is the nightly live performance like?

Accepted Answer

Every evening from 19:30–20:30, we host the "Forest Concert" in the hotel lobby, featuring local musicians. This free live music is available for all guests.

Question 14

Can hotel guests use the fitness club?

Accepted Answer

Guests can use the fitness club free of charge. We offer a wide variety of machines with forest views and diverse fitness programs. Hours are 10:00–20:00 (last check-in 19:00); closed every Monday.

Question 15

Do you have a coin laundry?

Accepted Answer

Yes. We have 2 washing machines (¥300 for 30 minutes) and 2 dryers (¥100 for 30 minutes). Detergent is available at the hotel shop.

Question 16

What types of hot springs are available?

Accepted Answer

We offer a forest sky terrace open-air bath, a large public bath, and a private family bath. The water is characterized by its smooth texture from a free-flowing natural spring. We also have guest room types such as special rooms with private hot spring baths and special rooms with open-air baths, so you can enjoy hot spring bathing in your room.

Question 17

How do I access ski resorts during winter?

Accepted Answer

During the winter season, we operate a complimentary shuttle bus from the hotel to Moiwa Ski Resort and Niseko Annupuri International Ski Resort (for guests only). If using the Niseko Loop Bus, please collect a complimentary ticket at the front desk. For travel between Hirafu, Niseko Village, and Annupuri, please use the "Niseko United Shuttle."

Question 18

What happens with cleaning during a multi-night stay?

Accepted Answer

For guests staying multiple nights, we implement "eco-cleaning," which means staff will not enter your room during your stay. Cleaning, bed-making, and towel changes will not be performed, but towels, yukata, and amenities will be provided at the front desk. If you stay 5 nights or longer, we will perform one cleaning. If you wish standard cleaning, please inform the front desk at check-in.

Question 19

What are the meal options?

Accepted Answer

Dinner features a Japanese-Western half-buffet using abundant seasonal ingredients from Niseko and Hokkaido. Breakfast is a buffet. You can enjoy these in our relaxed dining atmosphere, paired with local sake.

Question 20

Is there parking? Is there a charge?

Accepted Answer

We provide free parking for 150 vehicles. Guests arriving by car are welcome to use it. Set your car navigation to prioritize general roads and use the map code "398 345 277". Please note that Panorama Line is closed during winter.

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