Question 1

Do you have a pool and activities?

Accepted Answer

We have a natural pool (outdoor, summer season) a 0-minute walk from the hotel and an all-weather indoor pool. We also offer various activities including target shooting, game corner, karaoke, gel candle making, and candy craft experiences. Marine activities are also available.

Question 2

Can I stay with a pet?

Accepted Answer

We offer pet-friendly rooms. We provide amenities for dogs including kennels, food bowls, and pet sheets. For details, please check our official website or contact the hotel.

Question 3

Can I stay with a baby or young children?

Accepted Answer

We are certified as a "Welcome Baby" accommodation and are well-equipped to welcome families with babies. Necessary amenities are available to borrow from the front desk (subject to availability on the day).

Question 4

What kind of hot spring facilities do you have?

Accepted Answer

The hotel has 3 large public baths, each drawing from different private hot spring sources (sodium calcium chloride spring, chloride spring, and weak chloride spring). We offer a variety of baths including an open-air bath "Naminone" that blends with the sea, and an infinity-style open-air standing bath. Day-trip bathing is also available.

Question 5

Do you have a private rental bath?

Accepted Answer

We have a panoramic private rental bath "Sora" (Sky) available for 6,000 yen (tax included) for 60 minutes.

Question 6

Can I see the Atami fireworks from the hotel?

Accepted Answer

You may be able to view the Atami Marine Fireworks Festival from the hotel during its season. Visibility depends on your room's direction and which building you are in. For details, please check the official website's fireworks information.

Question 7

Is Wi-Fi available?

Accepted Answer

Wi-Fi is installed in all rooms and is available free of charge.

Question 8

What is the difference between the Horizon Wing and Ocean Wing?

Accepted Answer

The Horizon Wing is a resort hotel built on a cliff with predominantly Western-style rooms, featuring a modern and artistic atmosphere. It has a 180-degree panoramic sea-view "Royal Lounge." The Ocean Wing is a Japanese room-centered building that succeeded a large Showa-era hotel and reopened in full in July 2023. Each wing has its own front desk, so please confirm your assigned building when making your reservation.

Question 9

What dinner plans are available?

Accepted Answer

You can choose from three options: Resort Buffet (approximately 90 dishes with views of Nishikigaura from a theatre restaurant), Gourmet French (course featuring fresh fish from Suruga Bay and Mishima vegetables), or Japanese Kaiseki (Japanese cuisine using fresh local fish). Please select your preferred plan when making your reservation.

Question 10

Is there parking? Is there a charge?

Accepted Answer

We have a parking lot with capacity for 207 vehicles. The standard rate is 1,000 yen per night (24 hours from arrival), but free parking is available when booking directly from our official website (please confirm).

Question 11

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 12

What is the address?

Accepted Answer

1993-250 Atami, Atami City, Shizuoka Prefecture

Question 13

How do I get there?

Accepted Answer

Free shuttle bus from JR Atami Station (approximately 10 minutes, no reservation required) or a 3-minute walk from Nishikigaura bus stop on the local bus line.

Question 14

What time is check-in?

Accepted Answer

Check-in is at 15:00.

Question 15

What time is check-out?

Accepted Answer

Check-out is at 10:00.

Question 16

Do you have parking?

Accepted Answer

Parking is available. Please contact the facility for details.

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