Question 1

Is Wi-Fi available?

Accepted Answer

Yes, you can connect to the internet in your room, by wireless or wired connection.

Question 2

How do I get there from JR Kumamoto Station?

Accepted Answer

Take a local bus and get off at the Kikunan Onsen stop (about 35-40 minutes), then walk about 5 minutes; or take a taxi, about 25 minutes. From Kumamoto Airport it is about 35 minutes by car or taxi.

Question 3

What amenities are provided?

Accepted Answer

Bath towels, hand towels, yukata, shampoo, conditioner, body soap, a hairdryer, toothbrushes and razors come as standard.

Question 4

What are the check-in and check-out times?

Accepted Answer

Check-in is 15:00-20:00 and check-out is 10:00. Times may differ by plan.

Question 5

What room types are there?

Accepted Answer

There are 86 rooms in total: 33 Japanese-style, 26 twin, 4 double and 14 Japanese-Western. Some rooms on the top floor have an indoor hot spring bath.

Question 6

What views can I enjoy?

Accepted Answer

The hotel stands on a low hill, with the night view of Kumamoto city to the south and the Aso mountain range to the east.

Question 7

What kind of hot spring water is it?

Accepted Answer

It is a hydrogen carbonate (sodium bicarbonate) spring, a smooth water known as a beautifying bath. The large bathing halls, separate for men and women, have rock baths with a generous flow of water. The baths in the rooms also use hot spring water.

Question 8

Is there a day-use hot spring facility?

Accepted Answer

You can use Agannasse, the large day-use hot spring and spa resort next door. Guests on the standard plan get one free visit (it closes for maintenance at times, so please check).

Question 9

Is there a stone sauna or a dry sauna?

Accepted Answer

At Agannasse next door you can use the Korean-style low-temperature sauna jjimjilbang and the stone sauna.

Question 10

Can I hold a wedding or a banquet here?

Accepted Answer

Yes, we host weddings and banquets. The banquet rooms include a Western-style room (494 m2, up to 200 people) and a Japanese-style room (99 tatami mats, up to 100 people).

Question 11

What food is served?

Accepted Answer

We serve creative kaiseki courses using seasonal ingredients, including Kumamoto horse sashimi. There are also banquet rooms (Western-style for up to 200 people, Japanese-style for up to 100).

Question 12

Is there parking?

Accepted Answer

Yes, there is free parking, with space for 6 coaches as well.

Question 13

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

Question 14

How do I get there?

Accepted Answer

By local bus from JR Kumamoto Station, alighting at Kikunan Onsen (about 35-40 minutes), then about 5 minutes' walk; about 25 minutes by taxi from JR Kumamoto Station; or about 15 minutes from Kita-Kumamoto Smart IC on the Kyushu Expressway.

Question 15

What time is check-in?

Accepted Answer

15:00.

Question 16

What time is check-out?

Accepted Answer

10:00.

Question 17

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

Question 18

What is the address?

Accepted Answer

3-10-1 Tsuruhata, Kita Ward, Kumamoto City, Kumamoto Prefecture

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