Question 1

How do I get to the hotel from Sannomiya Station?

Accepted Answer

It is about a 15-minute walk or 5-minute drive from JR, subway, or Hankyu Sannomiya Station. If using the city bus, board line 7 from the "Sannomiya Station Mae" bus stop and get off at "Yamamoto-dori 3-chome"; the hotel is directly across the road.

Question 2

Can I consult about wedding arrangements?

Accepted Answer

We offer wedding consultations at the Kobe Kitano Hotel Bridal Salon (3-3-20 Yamamoto-dori, Chuo Ward, Kobe). We can accommodate those considering small, intimate ceremonies.

Question 3

Can groups or friends use the hotel?

Accepted Answer

We welcome group stays such as girls' trips with close friends. You can enjoy a luxurious time sharing fine dining and elegant surroundings. We have many repeat visitors.

Question 4

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 and check-out is until 11:00. Times may vary depending on your plan, so please check the details of your booked plan.

Question 5

I heard it's hard to get a reservation. Can I book through the official website?

Accepted Answer

With only 30 rooms, there are many days when reservations are fully booked, but booking through our official website offers the best rates and price guarantee. We also offer early-bird plans, so we recommend booking as early as possible.

Question 6

How many rooms does the hotel have? What types of rooms are available?

Accepted Answer

This is a small luxury hotel with only 30 rooms in total. We offer rooms in different styles including Standard Twin, Standard Double, and Presidential Twin.

Question 7

What architectural style is the hotel building?

Accepted Answer

Designed in 1992 by a female designer inspired by English manor houses. The space is filled with exotic charm, featuring a grand lobby, guest rooms furnished with British antiques, and a courtyard reminiscent of European streets.

Question 8

Do you offer special arrangements for anniversaries and special occasions?

Accepted Answer

We offer special celebration arrangements for occasions such as birthdays and wedding anniversaries. We can provide heartfelt, thoughtfully crafted special touches, so please consult with us at the time of booking.

Question 9

What is the "World's Best Breakfast"?

Accepted Answer

A European-style breakfast officially inherited from Bernard Loiseau, a leading figure in French cuisine. You can enjoy exquisite items such as freshly baked croissants and authentic egg dishes alongside aromatic coffee. We are the only hotel in Kobe to offer a breakfast recognized by the international non-profit Small Luxury Hotels association as the "World's Best Breakfast".

Question 10

Can I use the French restaurant?

Accepted Answer

Yes, we have a French restaurant at the hotel. We serve lunch (11:30–14:00 LO) and dinner (18:00–20:30, last seating 19:30). It is also open to non-residents.

Question 11

What is "KOBE KITANO TERRASSE", the Kobe Terrace?

Accepted Answer

Our in-hotel restaurant "Kobe Kitano Terrace" is a premium spot where you can experience Kobe's stunning views and nature's gifts through all five senses. You can enjoy the green mountains below, the sea beyond the city skyline, and the nearby night scenery. It's a restaurant with a concept that coexists with culture and nature.

Question 12

What time is check-in?

Accepted Answer

15:00.

Question 13

How do I get there?

Accepted Answer

About 15 minutes on foot from Sannomiya Station (JR, subway, or Hankyu line), or about 5 minutes by car. By city bus: take line 7 from "Sannomiya Station Mae" and get off at "Yamamoto-dori 3-chome". The hotel is across the street.

Question 14

What time is checkout?

Accepted Answer

11:00.

Question 15

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 16

What is the address?

Accepted Answer

3-3-20 Yamamoto-dori, Chuo Ward, Kobe, Hyogo 650-0003

Question 17

Is there a parking lot?

Accepted Answer

We do not have one.

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