Question 1

How do I get to the hotel from JR Toya Station?

Accepted Answer

A complimentary shuttle bus operates from JR Toya Station (approximately 40 minutes). Reservations are required by 18:00 the previous day. Please contact the hotel to book in advance. From New Chitose Airport it is approximately 1 hour 20 minutes by JR or approximately 2 hours by car.

Question 2

Are there activities like skiing and golf?

Accepted Answer

In winter, we operate a ski village with slopes for beginners and children. We also have an 18-hole golf course where you can play from June to November. Only soft spikes are permitted for golf; metal spikes are not allowed.

Question 3

Where can I buy souvenirs?

Accepted Answer

The shopping mall on the 1st floor sells Hokkaido specialty products and hotel original items. Outside shopping mall hours, some products are available at the front desk.

Question 4

What are the check-in and check-out times?

Accepted Answer

Standard check-in is 15:00 and check-out is 12:00. Early check-in and late check-out are available for a fee depending on availability (3 hours: 30% of room rate; 6 hours: 50% of room rate; 6 hours or more: 100% of room rate).

Question 5

What is the view from the rooms?

Accepted Answer

All rooms offer either a lake view (Toya Lake side) or ocean view (Ura-Ura Bay side). You can request your preferred view at the time of booking.

Question 6

Can I use the pool or hot spring spa?

Accepted Answer

We have an aqua area with a 25m indoor pool, jacuzzi, and sauna. Premier style guests can use it free of charge. For casual style guests, swimwear, sportswear, and shoes are charged separately.

Question 7

Can I see the sea of clouds?

Accepted Answer

Located at an elevation of 625 meters, you may see clouds covering Lake Toyako and Uchiura Bay, depending on weather conditions. While we cannot guarantee it, sea of clouds occur most often in the early morning.

Question 8

What are the hot spring bath operating hours?

Accepted Answer

The large bath "Sansenin" is open 6:00–9:00 (last entry 8:45) and 15:00–23:00 (last entry 22:45). The cypress and stone baths rotate between men and women daily. There is also an outdoor bath and sauna. Guests with tattoos or body art cannot use the facility.

Question 9

If I check in late, can I have a meal?

Accepted Answer

We offer room service available until 21:30. Beverages are available in the in-room minibar. We do not have vending machines.

Question 10

How many restaurants are there?

Accepted Answer

The hotel has 9 food and beverage facilities, plus a patisserie and boulangerie. You can choose from French, kaiseki, Chinese, sushi, teppanyaki, and Japanese cuisine. Breakfast is available in either Japanese or Western style.

Question 11

Is there a parking lot?

Accepted Answer

There are 342 parking spaces available and parking is free.

Question 12

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 13

What time is check-in?

Accepted Answer

15:00.

Question 14

How do I get there?

Accepted Answer

About 40 minutes by complimentary reservation-only shuttle bus from JR Toya Station. About 25 minutes by car from Abuta Toya Lake IC on the Doo Chuo Expressway. About 2 hours by car or about 1 hour 20 minutes by JR from New Chitose Airport.

Question 15

Is there a parking lot?

Accepted Answer

Yes, parking is available. For details, please contact the facility.

Question 16

What time is check-out?

Accepted Answer

12:00.

Question 17

What is the address?

Accepted Answer

336 Shimizu, Toyako-cho, Abuta-gun, Hokkaido

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