Question 1

Is Wi-Fi available?

Accepted Answer

Internet access is available in all guest rooms. Please check the front desk or official website for details.

Question 2

How do I get there from JR Kyoto Station?

Accepted Answer

From JR Kyoto Station to JR Otsu Station takes about 10 minutes (2 stations). From the north exit of JR Otsu Station, it is about 5 minutes by free shuttle bus to the hotel. Alternatively, it is about a 5-minute walk from Keihan Biwako Hamaotsu Station.

Question 3

When does a cancellation charge apply?

Accepted Answer

For direct hotel bookings, cancellation charges are 30% the day before, 80% on the day of arrival, and 100% for no-shows. For reservations through booking sites or travel agencies, their respective terms apply.

Question 4

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 and check-out is by 11:00. There is no strict check-in time limit, but if you will arrive after 20:00, please contact us in advance. Times may vary depending on your room rate plan.

Question 5

What accessibility features do you have?

Accepted Answer

The entrance, corridors, guest rooms, restaurants, and elevators are wheelchair-accessible. Free wheelchairs are available for loan, and there are 2 accessible parking spaces each on the 1st and 2nd floors. Shower chairs and flash bells are also available for loan (advance inquiry required).

Question 6

Is there a dress code for the club lounge?

Accepted Answer

The club lounge recommends smart casual. We may decline entry for overly casual attire.

Question 7

Can I stay with children?

Accepted Answer

Preschool children stay free on a shared bed (no facility charge). Elementary school children are ¥2,200 (tax and service charge included). Dinner buffet is ¥3,700 for ages 5 to elementary school, and breakfast buffet is ¥1,750 per person (separate charge, payable on-site).

Question 8

Can you see Lake Biwa from all guest rooms?

Accepted Answer

All 175 rooms are on the Lake Biwa side and offer lake views. Some rooms have balconies (except Vista type), and you can enjoy the scenic beauty of the lake through the seasons from your room.

Question 9

Is there hot spring or a large bath?

Accepted Answer

On the 4th floor there is a natural hot spring "Ruri Onsen Ruri no Yu" with an open-air bath, large bath, and sauna. Separate facilities for men and women are available (including time-slot rotation), and all guests can use them.

Question 10

Can I leave my luggage before check-in?

Accepted Answer

Yes, we can store your luggage before check-in. Please let the front desk know when you arrive.

Question 11

What restaurants are available?

Accepted Answer

There are 3 restaurants: Japanese "Nihon-ryori Oomi", teppanyaki "Teppanyaki KIZAHASHI", and Italian "Italian Dining Bellargo", plus a club lounge and bar. Breakfast is an order-buffet featuring ingredients from Shiga Prefecture.

Question 12

Is there a parking lot? Is there a charge?

Accepted Answer

There is free parking for 155 vehicles. Please bring your parking ticket to the front desk when using your car. Please note that usage may be restricted during certain events such as fireworks festivals.

Question 13

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 14

What time is check-in?

Accepted Answer

15:00

Question 15

How do I get there?

Accepted Answer

About 5 minutes on foot from Keihan Biwako Hamaotsu Station, about 5 minutes by shuttle bus from JR Otsu Station, about 10 minutes from Meishin Otsu IC

Question 16

Is there a car park?

Accepted Answer

Yes, parking is available. Please contact the facility for details.

Question 17

What is the address?

Accepted Answer

2-40 Hamamachi, Otsu, Shiga

Question 18

What time is check-out?

Accepted Answer

11:00

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