Question 1

How do we access the hotel?

Accepted Answer

You can reach us directly by highway bus from Shinjuku to the stop in front of the hotel. We also provide a shuttle bus from in front of the pirate ship boarding area at Moto-Hakone Port, making it convenient to access from many directions.

Question 2

Do you offer wedding parties and special anniversary dinners?

Accepted Answer

Yes, we accommodate wedding parties and special anniversary dinners. You can hold a resort wedding overlooking the sparkling Lake Ashi surrounded by rich natural scenery, or enjoy a private meal at our French or Japanese cuisine restaurants.

Question 3

Where can I confirm, modify, or cancel my reservation?

Accepted Answer

You can manage your reservation through the "Reservation Confirmation/Modification/Cancellation" page on our official website. For inquiries outside reception hours, please call 0460-83-7415.

Question 4

Can we use the hotel for group or seminar bookings?

Accepted Answer

Yes, we can accommodate groups and seminars. We offer banquet halls and conference rooms including Ashibé, Kintoki, and Otome. We also have group lunch menus available.

Question 5

Do you have a spa? What services are available?

Accepted Answer

We have Spa Montagne. Our specialist therapists offer various treatments, with the concept of "true health" to support your physical and mental well-being. We also offer limited-time menu options and bridal spa menus.

Question 6

Which company operates the hotel?

Accepted Answer

The hotel is operated by Odakyu Resorts Co., Ltd. The company operates multiple facilities including Hakone Highland Hotel, Hatsuhana, Hakone Yutowa, Litona Hakone, and Hakone Yuryo.

Question 7

What is the hotel's address?

Accepted Answer

80 Moto-Hakone, Hakone, Ashigarashimo District, Kanagawa Prefecture

Question 8

How do we access the hotel?

Accepted Answer

Shuttle bus available from in front of the pirate ship boarding area at Moto-Hakone Port. Direct access by highway bus from Shinjuku to the hotel front stop.

Question 9

Can we see the gardens? What can we see there?

Accepted Answer

Yes, we have gardens where you can enjoy nature through all four seasons. The azaleas and rhododendrons, inherited from when this was the former Baron Iwasaki Koyata's villa, are particularly famous, and we hold an annual azalea and rhododendron fair. There are also several shrines scattered around the grounds that you can explore.

Question 10

Can we use the restaurants and hot spring for a day trip?

Accepted Answer

Yes, day-trippers as well as overnight guests can use our restaurants, lounge and bar. Please enjoy a special moment away from the ordinary.

Question 11

What type of hot spring water is it?

Accepted Answer

It is the only private hot spring source on Lake Ashi, featuring a natural alkaline simple hot spring. Known as the "beauty bath," this soft water can be enjoyed at our large bath with open-air hot spring bath. Some guest rooms also feature hot spring view baths.

Question 12

Is there a shuttle bus? Where can we board it?

Accepted Answer

We provide a shuttle bus from in front of the pirate ship boarding area at Moto-Hakone Port. For detailed times and schedules, please contact the hotel directly (TEL: 0460-83-7415).

Question 13

Can we choose between Japanese and Western breakfast?

Accepted Answer

Yes, we offer a one-night stay with breakfast plan where you can choose between Japanese or Western cuisine. Please note that the format of the Western breakfast will change from Friday, 12 June 2026, so please contact the hotel for details.

Question 14

What restaurants are available for dining?

Accepted Answer

We have French restaurant Vert Bois on the 1st floor of the main building, Japanese restaurant Tsutsuji no Chaya on the 2nd floor of the main building, a lounge bar, and Salon de Thé Rosage in the annex. We serve breakfast, lunch and dinner, and non-guests are also welcome.

Question 15

Is there evening lounge service?

Accepted Answer

Starting June 1, 2026 (Monday), we will introduce an evening complimentary lounge service. For details, please check our news or contact the hotel.

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