Question 1

Is Wi-Fi available?

Accepted Answer

Wi-Fi is installed in all guest rooms and available free of charge.

Question 2

Is there a shuttle service?

Accepted Answer

A shuttle bus operates between Tobu Tojo Line Shinrin Koen Station and the hotel. Advance reservation is required. For details, please contact the hotel.

Question 3

What are the check-in and check-out times?

Accepted Answer

Check-in is 15:00–19:00, and check-out is 11:00. Times may vary depending on the accommodation plan. We also offer plans with late check-in options.

Question 4

Can I stay with a pet?

Accepted Answer

We offer plans to stay with your dog. Guests with pets can use the on-site dog run free of charge. For pet-accompanied stays, please book for 3 or more people in one room.

Question 5

What sports facilities are available?

Accepted Answer

We have tennis courts, a golf course (9 holes), table tennis, and other sports facilities. This resort is ideal for company trips and training programs.

Question 6

Is there a pool?

Accepted Answer

An outdoor pool is open during summer. It is popular with families, and we offer combination packages with family plans.

Question 7

Can I use the hot spring if I have a tattoo?

Accepted Answer

We do not permit guests with tattoos or irezumi (traditional Japanese tattoos) to enter, regardless of whether they are covered. Please note this in advance.

Question 8

What kind of natural hot spring facilities do you have?

Accepted Answer

We are proud of our Shiki no Yu (Toki no Yu) Onsen, one of the largest natural hot spring facilities in the greater Tokyo area. It features separate men's and women's sections with hinoki cypress baths, jet baths, saunas, and open-air baths, as well as a time-slot mixed-gender open-air zone (swimwear and yukata required). There is also a 9-metre waterfall bath and a spa bar where guests can enjoy drinks while viewing the waterfall. Day-use onsen access is available for non-guests.

Question 9

How do I use the mixed-gender open-air bath zone?

Accepted Answer

Swimwear or a yukata must be worn at all times in the mixed-gender open-air bath zone (both are available for purchase at the facility). It operates on a time-slot rotation system, and a separate fee applies.

Question 10

What types of meals do you offer?

Accepted Answer

We have restaurants offering creative Japanese cuisine, authentic Cantonese Chinese, and buffet. The buffet features roast beef from Saitama brand cattle carved in front of you. All ingredients are sourced directly by our head chef from Toyosu market.

Question 11

Is there a parking lot? Is it free?

Accepted Answer

The parking lot has a capacity of 450 vehicles and is free with no advance reservation required. EV charging stations are also available.

Question 12

What time is check-out?

Accepted Answer

11:00.

Question 13

What time is check-in?

Accepted Answer

15:00.

Question 14

How do I get there?

Accepted Answer

About 14 minutes by route bus from Shinrin Koen Station on the Tobu Tojo Line, or use hotel shuttle bus. About 30 minutes by route bus from Kumagaya Station on the JR Takasaki Line. About 10 minutes by car from Higashi-Matsuyama IC on the Kan-Etsu Expressway.

Question 15

What is the address?

Accepted Answer

228 Koegawa, Kumagaya City, Saitama Prefecture

Question 16

Is there a parking lot?

Accepted Answer

Yes, parking is available. For details, please contact the facility.

Question 17

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the facility.

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