Question 1

Can I use Wi-Fi?

Accepted Answer

Free Wi-Fi is available in guest rooms. Each room is equipped with air conditioning and free Wi-Fi as standard.

Question 2

Is there a shuttle bus from Sannomiya Station to the hotel?

Accepted Answer

A complimentary shuttle bus operates daily from JR, subway, and Hankyu Sannomiya stations to the hotel (approximately 20 minutes). On Saturdays, Sundays, and holidays, service also runs from Shinkansen and subway Shin-Kobe Station.

Question 3

Is there a rental car service?

Accepted Answer

A Mercedes-Benz official rental car service is available, with the hotel as a pick-up and drop-off location. This is an exclusive service for hotel guests. Please feel free to use it for sightseeing in the area.

Question 4

Can minors stay without adults?

Accepted Answer

Minors are welcome to stay. However, if all guests are minors, a "consent form" from a parent or guardian must be submitted at check-in or sent to the hotel by mail or fax beforehand.

Question 5

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 and check-out is until 11:00. Times may vary depending on your plan, so please confirm the details of your booking.

Question 6

Can I use smart check-in?

Accepted Answer

We offer a smart check-in service. By completing procedures in advance, you can complete check-in smoothly. Please check the official website for details.

Question 7

Do all rooms have balconies? What kind of views can you enjoy?

Accepted Answer

All rooms have private balconies. With our location surrounded by the sea on three sides, you can enjoy views distinctive to Kobe from any room—the Kobe harbor seascape, the Rokko mountain range, and the city's nighttime illuminations.

Question 8

Is there a spa or pool facility?

Accepted Answer

We have a spa facility with a rock salt sauna and an indoor pool. A welcome service is provided for hotel guests.

Question 9

Is there a convenience store in the building?

Accepted Answer

FamilyMart operates in the building from 7:00 to 23:00 (open every day). You can purchase drinks, light snacks, and daily essentials, and there is also an ATM available.

Question 10

Can I store luggage before check-in or after check-out?

Accepted Answer

Guests and restaurant patrons can use the self-service lockers on the 3rd floor. You can also have luggage sent to the hotel in advance—please address it to the hotel with the guest name and dates of stay clearly marked.

Question 11

Can you arrange special touches for anniversaries or other occasions?

Accepted Answer

We help add special touches to important days such as birthdays, wedding anniversaries, and proposals. For details, please check and consult the "Anniversaries & Special Days" page on our official website.

Question 12

What does breakfast include?

Accepted Answer

We offer a breakfast buffet with approximately 80 Japanese, Western, and Chinese dishes. The menu features items made with Kobe ingredients and offers a wide variety.

Question 13

Is there a parking lot? How much does it cost?

Accepted Answer

Parking is available at a nearby lot. For details on rates, capacity, and usage methods, please contact the hotel directly or check the official website.

Question 14

Is there parking available?

Accepted Answer

Parking is available. For details, please contact the facility.

Question 15

How do I get there?

Accepted Answer

About 20 minutes by complimentary shuttle bus from JR/Subway Sannomiya Station / About 15 minutes walk from JR Motomachi Station / About 10 minutes walk from Subway Kaigan Line Minato Motomachi Station

Question 16

What time is check-in?

Accepted Answer

15:00.

Question 17

What time is check-out?

Accepted Answer

11:00.

Question 18

What is the address?

Accepted Answer

5-6 Hatoba-cho, Chuo Ward, Kobe, Hyogo Prefecture

Question 19

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the facility.

How can we help you?

Quick categories