Question 1

Where can I check the shuttle bus schedule?

Accepted Answer

You can check the shuttle bus timetable on the hotel's official website access page. Service is available on a fixed schedule from both Matsushima Kaigan Station and Matsushima Station.

Question 2

How do I get there from Sendai Station?

Accepted Answer

From JR Sendai Station, transfer to either JR Senseki Line or Tohoku Main Line, get off at either Matsushima Kaigan Station or Matsushima Station, and use the complimentary shuttle bus. The shuttle bus runs on a fixed schedule. By car, it's about 5 minutes from Sanriku Expressway Matsushima Kaigan IC.

Question 3

What are the check-in and check-out times?

Accepted Answer

Check-in is from 14:00 and check-out is at 11:00. Times may vary depending on your plan, so please check your booking details.

Question 4

Can guests with tattoos use the large bath?

Accepted Answer

Guests with tattoos are not permitted to use the large bath.

Question 5

Can families with children stay here? What is the children's rate?

Accepted Answer

We welcome families with children. Rates are as follows: elementary school children 70% of the adult rate, children aged 3 to preschool 50% of the adult rate, 2-year-olds ¥2,200 (tax included) for facility entrance, and children aged 0–1 are free (no bedding or meals provided).

Question 6

What types of rooms are available?

Accepted Answer

We offer two types: sea-view rooms and mountain-view rooms. Sea-view rooms provide an expansive view of Matsushima Bay, while mountain-view rooms offer a peaceful setting surrounded by nature. We also have spacious Japanese-Western rooms.

Question 7

Do you have hot springs? Do you have an outdoor bath?

Accepted Answer

We have a natural hot spring large bath and outdoor bath. From the outdoor bath you can enjoy a panoramic view of Matsushima Bay, and at night you can experience the magical atmosphere created by LED lighting. In the morning, you can also watch the sunrise.

Question 8

Do you offer services for anniversaries or birthdays?

Accepted Answer

We can arrange cakes and flower bouquets with advance booking (additional charge). For details, please contact Taikanso Reservation Center at 022-354-5214.

Question 9

Is Wi-Fi available?

Accepted Answer

Internet connection is available within the facility. Please check with the hotel for details.

Question 10

What is included in dinner?

Accepted Answer

You can choose from three dinner options: "Japanese and Western Chinese buffet", "Japanese seafood buffet", or "Japanese kaiseki (requires advance reservation)". The buffets feature chefs preparing Japanese, Western, and Chinese dishes using seasonal ingredients from Miyagi's sea and mountains.

Question 11

Is there a pool?

Accepted Answer

We have an outdoor pool available in summer only. It cannot be used outside the season. For details, please contact the hotel.

Question 12

Is there parking? Is there a charge?

Accepted Answer

We have approximately 200 spaces of free paved parking. If full, we will direct you to the second and third parking lots (unpaved). Please note all parking is open-air. For motorcycles, there is no covered parking available.

Question 13

What time is check-out?

Accepted Answer

11:00

Question 14

What time is check-in?

Accepted Answer

14:00

Question 15

How do I get there?

Accepted Answer

About 3 minutes by hotel complimentary shuttle bus from JR Senseki Line Matsushima Kaigan Station, or about 5 minutes by car from Sanriku Expressway Matsushima Kaigan IC

Question 16

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 17

What is your address?

Accepted Answer

Matsushima, Matsushima-machi, Miyagi-gun, Miyagi Prefecture 10-76 Inuta

Question 18

Is there parking?

Accepted Answer

Parking is available. For details, please contact the facility.

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