Question 1

How do I get there from Yamagata Station?

Accepted Answer

About 45 minutes by local bus bound for Zao Onsen from JR Yamagata Station. Call the hotel once you reach the bus terminal and a shuttle can pick you up.

Question 2

Is there a shuttle from Zao Onsen Bus Terminal?

Accepted Answer

A shuttle runs between the hotel and Zao Onsen Bus Terminal. Please call the hotel once you reach the bus terminal.

Question 3

What can I enjoy in summer?

Accepted Answer

Sightseeing at Goshikinuma (Okama), the symbol of Zao, is popular in summer. It is about 30 minutes by car from the hotel, and the caldera lake changes colour with the light.

Question 4

Can I ski in winter?

Accepted Answer

Zao Onsen Ski Resort is right in front of the hotel, so you can enjoy skiing and snowboarding to the full. Zao's famous winter snow monsters (ice monsters) can also be seen about 30 minutes away by car. The Zao Ropeway takes you up to the snow monster field.

Question 5

What are the check-in and check-out times?

Accepted Answer

Check-in is 15:00 and check-out is 10:00.

Question 6

Is it cheaper to book on the official website?

Accepted Answer

Booking on the official website (zaoastraea.com) gives the best rate (best rate guarantee).

Question 7

What are the qualities and benefits of the hot spring?

Accepted Answer

It is a strongly acidic alum and green vitriol spring containing hydrogen sulphide, said to help with wounds of all kinds, chronic skin conditions, weak constitution, chronic women's complaints, diabetes, high blood pressure, arteriosclerosis and general well-being.

Question 8

What is the view from the open-air bath like?

Accepted Answer

Our natural hot spring open-air bath, with its sweeping view, looks out over the magnificent Zao sunset and is highly popular with guests.

Question 9

Are there sightseeing spots nearby?

Accepted Answer

Risshakuji (Yamadera), famous from Matsuo Basho's haiku, is about 30 minutes away by car, and the Zao Ropeway gives access to the snow monster field.

Question 10

Is there ample parking?

Accepted Answer

There is a large car park, free for overnight guests.

Question 11

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

Question 12

How do I get there?

Accepted Answer

About 45 minutes by local bus bound for Zao Onsen from JR Yamagata Station. A shuttle runs between Zao Onsen Bus Terminal and the hotel (please call on arrival).

Question 13

What time is check-in?

Accepted Answer

15:00.

Question 14

What time is check-out?

Accepted Answer

10:00.

Question 15

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

Question 16

What is the address?

Accepted Answer

Yokokura-hoka 5 Kokuyurin 236 Rinpan, Zao Onsen, Yamagata City, Yamagata Prefecture

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