Question 1

Is Wi-Fi available?

Accepted Answer

Internet connection is available in guest rooms. Details will be provided at check-in.

Question 2

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 and check-out is at 10:00 the next day. Times may vary depending on the plan.

Question 3

Please describe the guest room design.

Accepted Answer

Each guest room has different colours and design so that you won't get bored no matter how many times you stay. The rooms feature a stylish design that contrasts with the classical exterior and lobby. All 190 rooms are non-smoking.

Question 4

Is there a coin laundry?

Accepted Answer

Coin laundry is available on the 3rd and 12th floors. Detergent is automatically dispensed. We do not offer cleaning services.

Question 5

What is base isolation construction?

Accepted Answer

Excel Inn Omiya is the only base-isolated hotel in Saitama Prefecture. Drawing on lessons from the Great East Japan Earthquake, we have adopted a safety design that prioritises 'caring for our guests' lives.' You can stay with peace of mind even during major earthquakes.

Question 6

Please tell me about the top-floor public bath.

Accepted Answer

There is a men's and women's separate observation public bath on the top floor of the hotel. You can enjoy the view of Omiya while watching the Shinkansen trains pass slowly like a diorama from the balcony.

Question 7

Are all rooms non-smoking?

Accepted Answer

Yes. All guest rooms are non-smoking. Please use the designated smoking areas in the building.

Question 8

Can luggage be sent or received?

Accepted Answer

If you plan to send luggage before check-in, please contact the hotel in advance. Without prior notification, we may not be able to accept delivery. Please clearly write the check-in date and guest name on the shipping label.

Question 9

Is breakfast available?

Accepted Answer

We provide breakfast. You can enjoy a breakfast that satisfies both your heart and your appetite. Please check the details in your booking plan.

Question 10

Is there a parking lot?

Accepted Answer

We do not have a dedicated parking lot. Please use 'NPC Omiya Sakuragi-cho 1-chome No. 2' behind the hotel (maximum stay 19 hours, 1,500 yen).

Question 11

What time is check-out?

Accepted Answer

10:00.

Question 12

What is the address?

Accepted Answer

1-164 Sakuragi-cho, Omiya Ward, Saitama City, Saitama Prefecture

Question 13

Is there a parking lot?

Accepted Answer

We do not provide one.

Question 14

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the hotel.

Question 15

How do I get there?

Accepted Answer

About 2 minutes walk from the west exit of JR Omiya Station (Shinkansen ticket gate)

Question 16

What time is check-in?

Accepted Answer

15:00.

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