Question 1

Can I use Wi-Fi in the guest rooms?

Accepted Answer

Wi-Fi is available free of charge in all guest rooms. Standard amenities including TV, refrigerator, and trouser press are also provided.

Question 2

How far is it to the Arima Onsen town?

Accepted Answer

Shuttle buses run to Arima Onsen town at approximately 20-minute intervals. The public baths "Kinnoyu" and "Ginnoyu" are about a 10-minute walk away.

Question 3

How do I get here from Sannomiya or Shin-Kobe?

Accepted Answer

It takes about 30 minutes from Sannomiya or Shin-Kobe by train or bus. Free shuttle buses are available from Kobe Dentetsu Arima Onsen Station or Hankyu Bus Arima Onsen Terminal. Please contact the hotel to arrange pickup.

Question 4

Do you offer wedding and banquet services?

Accepted Answer

We offer wedding services and banquet facilities. The hotel has 4 meeting rooms for various events, memorial services, family celebrations, and other occasions.

Question 5

What are the check-in and check-out times?

Accepted Answer

Check-in is from 14:30 and check-out is by 10:30. These times may vary depending on your plan, so please confirm the details of your reservation.

Question 6

What types of guest rooms are available?

Accepted Answer

We offer 246 rooms in total: 65 Western-style rooms, 62 Japanese rooms, 98 Japanese-Western hybrid rooms, and 21 other rooms. You can choose based on your travel purpose and group size.

Question 7

What facilities are there besides the restaurant?

Accepted Answer

The hotel is equipped with an observation open-air bath, spa (massage, body treatment, facial treatment), garden pool, banquet facilities, and bar.

Question 8

Can I bathe in Arima's Kinsen and Ginsen hot springs?

Accepted Answer

You can enjoy both of Arima's renowned hot springs—Kinsen (iron and chloride spring) and Ginsen (carbonated and radioactive spring)—at the observation open-air bath "Unkai" on the top floor. Soaking in the hot spring while viewing the Tanba mountain range is an exceptional experience.

Question 9

What are the therapeutic benefits of the hot spring?

Accepted Answer

Arima's Kinsen is said to be effective for neuralgia, muscle pain, joint pain, chronic skin conditions, poor circulation, and fatigue recovery. Ginsen (carbonated spring) is believed to help with high blood pressure, arteriosclerosis, fatigue recovery, and health promotion.

Question 10

Can I send luggage to the hotel in advance?

Accepted Answer

You can send luggage to the hotel in advance. Please clearly write the guest name and check-in date on the package. For details, please contact the hotel directly.

Question 11

What kind of cuisine can I enjoy?

Accepted Answer

The hotel has restaurants and bars offering diverse menus including kaiseki (multi-course Japanese dinner) and buffet-style dining. You can enjoy seasonal cuisine featuring local ingredients unique to Arima Onsen.

Question 12

Is there a car park? Is it free?

Accepted Answer

We offer free parking for 400 vehicles. The covered car park has restrictions: maximum height 2m, width 1.78m, and length 4.7m.

Question 13

Is there a car park?

Accepted Answer

Yes, parking is available. For details, please contact the facility.

Question 14

What time is check-out?

Accepted Answer

10:30.

Question 15

What time is check-in?

Accepted Answer

14:30.

Question 16

What is the address?

Accepted Answer

1304-1 Arima-cho, Kita Ward, Kobe, Hyogo 651-1401

Question 17

How do I access the hotel?

Accepted Answer

From Kobe Dentetsu Arima Onsen Station: about 10-minute walk or free shuttle bus available (reservation required) / From Hankyu Bus Arima Onsen Terminal: free shuttle bus / From Sannomiya or Shin-Kobe: about 30 minutes by train or bus

Question 18

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

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