Question 1

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available in guest rooms. Please contact the hotel for details.

Question 2

How do I get here from Isawa Onsen Station?

Accepted Answer

The property is conveniently located about 7-10 minutes on foot from JR Isawa Onsen Station. We also offer a free shuttle bus (advance reservation required) that departs at 15:10 from the north exit of Isawa Onsen Station.

Question 3

Are there any services unique to the Chateraise group?

Accepted Answer

After check-in (14:30–17:00), there is a complimentary welcome cake (sweets) service. Ice cream is also offered free of charge in the 1st floor lobby from 8:30 to 22:00.

Question 4

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 (for plans with dinner, 15:00–19:30). Check-out is by 10:00. For checkout time extensions depending on circumstances, please consult the front desk.

Question 5

Is it suitable for families with children?

Accepted Answer

We do not have any restrictions for guests with children. Families can relax comfortably.

Question 6

Can I stay with a pet?

Accepted Answer

We have rooms and plans dedicated for guests travelling with dogs (from June 2024 onwards). Please contact the hotel for details.

Question 7

What hot spring and bathing facilities do you have?

Accepted Answer

We offer a large public bath, open-air bath, and a paid private bath (with barrier-free access) using simple hot spring water of low osmotic pressure, weakly alkaline, and high temperature (also known as the 'beautiful skin hot spring').

Question 8

What tourist attractions are nearby?

Accepted Answer

Shosenkyo (a nationally designated special scenic spot) and places associated with Shingen Takeda are close by. In summer you can pick peaches, and in autumn you can pick grapes. We're located in the centre of the Kofu Basin, making us an ideal base for sightseeing.

Question 9

What kind of meals are provided?

Accepted Answer

Dinner consists of 3-course set menus (selectable according to budget), and breakfast is a buffet-style meal featuring local home-style dishes. Dinner service is 17:30–21:00 (last order 20:30), and breakfast is 7:00–9:00.

Question 10

Can I bring Yamanashi wine with me?

Accepted Answer

Through the Isawa Hot Spring Ryokan Association's BYO system, you can bring wine produced at wineries within Yamanashi Prefecture for a fee of 1,000 yen per bottle. We'll provide a corkscrew, wine glasses, chilling service, and more.

Question 11

Is there a parking lot?

Accepted Answer

Yes, we have a free outdoor parking lot with 133 spaces (4 spaces available for large buses). Advance reservation is not required.

Question 12

What time is check-in?

Accepted Answer

15:00.

Question 13

Is there a parking lot?

Accepted Answer

Yes. For details, please contact the facility.

Question 14

How do I get there?

Accepted Answer

About 7–10 minutes on foot from JR Isawa Onsen Station. Free shuttle service available (advance reservation required; departs from the north exit of JR Isawa Onsen Station at 15:10). About 15 minutes by car from Ichinomiya-Misaka IC on the Chuo Expressway.

Question 15

Where is the address?

Accepted Answer

348-1 Matsumoto, Isawa-cho, Fuefuki City, Yamanashi Prefecture

Question 16

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the facility.

Question 17

What time is check-out?

Accepted Answer

10:00.

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