Question 1

How do I get from Kanazawa Station to the hotel?

Accepted Answer

From JR Kanazawa Station Kenrokuen-guchi (East Exit), take the underground passage and you'll arrive in about 3 minutes on foot. Using the underground passage means you can reach the hotel without getting wet on rainy or snowy days.

Question 2

Is there a foreign currency exchange machine?

Accepted Answer

A foreign currency exchange machine is available in the hotel. You can use it during your stay.

Question 3

Can I use One Harmony points?

Accepted Answer

One Harmony membership programme members enjoy preferential rates on parking charges during their stay, as well as various other benefits.

Question 4

Are there any precautions during the Kanazawa Marathon?

Accepted Answer

During the Kanazawa Marathon, held on the last Sunday of October each year, traffic restrictions are implemented throughout Kanazawa city, and city buses may be suspended or rerouted. Please be aware if your stay overlaps with this event.

Question 5

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 and check-out is until 12:00. Times may vary depending on your booking plan, so please confirm the details of your reserved plan.

Question 6

What floor are the guest rooms on?

Accepted Answer

All guest rooms are located on the 17th floor and above, offering views of Kanazawa's beautiful cityscape and night scenery. We have a total of 249 rooms.

Question 7

Do you have non-smoking and smoking rooms?

Accepted Answer

All guest rooms are non-smoking. Smoking is permitted at the smoking area on the hotel's 1st floor lobby.

Question 8

Is there a lodging tax?

Accepted Answer

Under Kanazawa City's lodging tax ordinance, a separate lodging tax is required. The tax amount varies depending on your room rate (per person, per night). Please check the Kanazawa City official website for details and pay the tax at the property.

Question 9

Is Wi-Fi available?

Accepted Answer

Wi-Fi internet connection is available in guest rooms. For details, please check the official website or confirm with the front desk at check-in.

Question 10

Do you offer luggage storage service?

Accepted Answer

We can store your luggage before check-in and after check-out. Please inquire at the bell desk on the 1st floor.

Question 11

Do you offer room service?

Accepted Answer

Yes, we offer room service. For details on operating hours and menu, please check the information booklet in your room or contact the front desk at check-in.

Question 12

Are there restaurants?

Accepted Answer

The hotel has a variety of restaurants and bars offering European cuisine, Japanese cuisine, Chinese cuisine and more. Restaurants on the upper floors allow you to enjoy your meal with beautiful night views of Kanazawa.

Question 13

Is there parking? How much does it cost?

Accepted Answer

You can use the partner parking lot under Porte Kanazawa (186 spaces). For hotel guests, parking is ¥1,500 (tax included) per vehicle per night (check-in 15:00 – check-out 12:00). Capacity may be limited depending on vehicle size.

Question 14

Is there parking?

Accepted Answer

Yes, parking is available. Please contact the facility for details.

Question 15

What time is check-out?

Accepted Answer

12:00.

Question 16

What time is check-in?

Accepted Answer

15:00.

Question 17

How do I get there?

Accepted Answer

About 3 minutes on foot from JR Kanazawa Station Kenrokuen-guchi (East Exit) via direct underground passage (accessible without getting wet in rain). About 40 minutes by car from Komatsu Airport.

Question 18

What is the address?

Accepted Answer

2-15-1 Honmachi, Kanazawa, Ishikawa Prefecture

Question 19

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

How can we help you?

Quick categories