Question 1

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available.

Question 2

What are the check-in and check-out times?

Accepted Answer

Check-in is 15:00-24:00 and check-out is 12:00.

Question 3

Can I stay with children?

Accepted Answer

The resort is very popular with families, with a pool (free use of toys) and plenty of activities. Children sharing a bed who take meals are charged separately.

Question 4

Can I hold a wedding here?

Accepted Answer

Hotel Arrowle welcomes guests 365 days a year and also hosts weddings, with a glass chapel full of natural light and a setting framed by the Hakusan mountains.

Question 5

Can non-guests use the pool?

Accepted Answer

Hotel guests may use it free of charge (seasonal opening), including before check-in and after check-out. Pool toys are also lent free.

Question 6

Are there gardens or activities?

Accepted Answer

There is a garden of about 10,000 tsubo where you can play tennis or park golf or simply walk, along with leisure facilities such as karaoke.

Question 7

What are the hot spring facilities?

Accepted Answer

The 1,800-square-metre spa has a large bathing hall, an open-air bath, a pool, a sauna and a beauty salon. It uses the natural hot spring Kaga-no-Yu, said to benefit the skin and to help with poor circulation and fatigue.

Question 8

Can I use the baths without staying overnight?

Accepted Answer

Day-use bathing is available at 1,000 yen for adults and 500 yen for children (excluding tax), from 8:00 to 15:00 and 18:00 to 21:00.

Question 9

Is there a shuttle from Kaga-Onsen Station?

Accepted Answer

A free shuttle bus runs from JR Kaga-Onsen Station. Booking is required by midday the previous day, and the journey takes about 15 minutes.

Question 10

What meal options are there?

Accepted Answer

We offer plans with two meals, with breakfast only, and room only. The dining options include the terrace restaurant Bellavista (Italian) and the Japanese restaurant Chikusui.

Question 11

Are the restaurants closed on any days?

Accepted Answer

Bellavista is closed for dinner on Wednesdays. The Japanese restaurant Chikusui is closed for lunch Monday to Friday and for dinner on Mondays (or the Tuesday if that Monday is a public holiday). The bar Beneore is closed Sunday to Thursday.

Question 12

Is there parking?

Accepted Answer

There is free parking for 285 cars, so arriving by car is straightforward.

Question 13

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

Question 14

What time is check-out?

Accepted Answer

12:00.

Question 15

What is the address?

Accepted Answer

To-5-1 Shibayama-machi, Kaga City, Ishikawa Prefecture

Question 16

How do I get there?

Accepted Answer

About 15 minutes by free shuttle bus from JR Kaga-Onsen Station (booking required by midday the previous day). About 5 minutes by car from Katayamazu IC on the Hokuriku Expressway. About 15 minutes by car from Komatsu Airport.

Question 17

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

Question 18

What time is check-in?

Accepted Answer

15:00.

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