Question 1

How do I get there from Tokyo or Shinjuku?

Accepted Answer

Please use the JR Ueno-Tokyo Line or the Shonan-Shinjuku Line. Urawa Station is about 28 minutes from both Tokyo Station and Shinjuku Station.

Question 2

Which is the nearest station and how far is it?

Accepted Answer

The nearest station is JR Urawa Station, served by the Utsunomiya, Takasaki, Shonan-Shinjuku and Keihin-Tohoku lines. It is about 7 minutes' walk from the West Exit, or about 5 minutes from the Atre North Exit. A limousine bus also runs from Haneda Airport.

Question 3

Are there rooms suited to groups or family trips?

Accepted Answer

A Japanese-style room can accommodate up to four guests. If you book two twin rooms we will arrange them close together (they may be on different floors if smoking preferences differ).

Question 4

Are there souvenirs or mail-order products?

Accepted Answer

We offer gift products suitable for souvenirs and seasonal gifts, including the retort-pouch Chef's Choice series and award-winning baked sweets.

Question 5

What are the check-in and check-out times?

Accepted Answer

Check-in is 14:00 and check-out is 12:00 (noon). Early check-in and late check-out incur an additional charge and may not be available depending on occupancy.

Question 6

How do I get to Saitama Super Arena and the Railway Museum?

Accepted Answer

Saitama Super Arena is easily reached. The Railway Museum can also be reached via JR Omiya Station. Omiya Station is two stops from Urawa Station, and Saitama Stadium is also convenient.

Question 7

Can I stay with children?

Accepted Answer

Children are very welcome. Children sharing a bed stay free. Baby cots are also available to borrow (limited numbers). A Japanese-style room can accommodate up to four guests.

Question 8

What room types are there?

Accepted Answer

There are 196 rooms across 11 types, including Sky View twins, deluxe doubles (with a king-size bed) and Japanese-style rooms, so you can choose to suit the occasion.

Question 9

Which credit cards can I use?

Accepted Answer

VISA, Mastercard, Diners, JCB, UC and SAISON and other cards are accepted.

Question 10

Is Wi-Fi available?

Accepted Answer

Internet access is available in all rooms, including Wi-Fi, so you can use it with confidence for business or leisure.

Question 11

What restaurants are there?

Accepted Answer

The restaurant and lounge on the upper floors serve French cuisine by an internationally award-winning chef. There are also Japanese and Chinese restaurants and a sweets shop. You can dine with refreshing views by day and beautiful night scenery in the evening.

Question 12

Is there parking, and how much does it cost?

Accepted Answer

There is a car park with 286 spaces. The charge is 1,800 yen per night (including tax). Vehicles up to 2.1 m high, 2.0 m wide and 5.5 m long can be accommodated, on a first come, first served basis.

Question 13

What time is check-in?

Accepted Answer

14:00.

Question 14

How do I get there?

Accepted Answer

About 7 minutes' walk from the West Exit of Urawa Station on the JR Keihin-Tohoku, Ueno-Tokyo and Shonan-Shinjuku lines (about 5 minutes from the Atre North Exit).

Question 15

What time is check-out?

Accepted Answer

12:00.

Question 16

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

Question 17

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

Question 18

What is the address?

Accepted Answer

2-5-1 Nakacho, Urawa-ku, Saitama City, Saitama Prefecture

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