Question 1

How do I get to the hotel from Nagasaki Station?

Accepted Answer

A free shuttle bus (blue minibus) operates from the west exit of JR Nagasaki Station. No reservation is required. Journey time is approximately 10 minutes. By taxi is also approximately 10 minutes (via Inasa Bridge and Asahi Bridge).

Question 2

What are the check-in and check-out times?

Accepted Answer

Standard check-in is 16:00 and check-out is 12:00. Times may vary depending on your booking plan, so please check the details of your reserved plan.

Question 3

Can I stay with children?

Accepted Answer

Stays with children are possible. However, the infinity pool is limited to until 20:00 for children under 12, and parental supervision is required. For information about additional charges for children, please contact the hotel directly.

Question 4

What is the view like from the guest rooms?

Accepted Answer

All rooms have ocean views overlooking Nagasaki Harbour and the city. Some rooms also have views of the harbour night scenery from the bathroom, allowing you to enjoy the Nagasaki night view, which has been designated as one of the world's three major night views.

Question 5

Can the hotel be used for weddings?

Accepted Answer

There is a fully glass-walled chapel called "The Ark" on the top floor, where you can hold a ceremony with panoramic views of Nagasaki Port and the cityscape. A banquet hall is also available for wedding receptions.

Question 6

How can I use the infinity pool?

Accepted Answer

The 20-meter infinity pool is for hotel guests only. You are welcome to use it freely. Children aged 12 and under can use it until 20:00 and must be accompanied by a guardian. Swimwear rental (fee applies, limited quantity) is also available.

Question 7

Do you have a club lounge?

Accepted Answer

A club lounge opened at VIEW TERRACE following a renovation in April 2023. It is a luxurious space with panoramic views of Nagasaki Port.

Question 8

Do you have a sauna and fitness facilities?

Accepted Answer

We have a fitness gym and sauna with views of Nagasaki. Swimwear is required when using the sauna. We also offer rental of swimwear and training wear (paid).

Question 9

What is distinctive about the hotel's design?

Accepted Answer

The hotel was designed by Kengo Kuma, a renowned Japanese architect. It is characterized by a design that lets you enjoy the Nagasaki landscape through windows of various sizes as if viewing a painting.

Question 10

Do you offer a shuttle service?

Accepted Answer

A free shuttle bus runs from the west exit of JR Nagasaki Station. The boarding and alighting point is the general vehicle drop-off area in the west exit rotary. For details on times, please contact the hotel.

Question 11

What kind of meals are available?

Accepted Answer

You can enjoy course meals featuring local seasonal ingredients such as Nagasaki beef and fresh seafood while overlooking Nagasaki Port. The menu is characterized by artful dishes that showcase seasonal produce.

Question 12

Is there a car park?

Accepted Answer

Yes, there is a car park available for guests arriving by car. For details about rates and the number of spaces, please contact the hotel directly.

Question 13

What time is check-out?

Accepted Answer

12:00.

Question 14

Is there a car park?

Accepted Answer

Yes, it is available. Please contact the facility for details.

Question 15

How do I get there?

Accepted Answer

Free shuttle bus from the west exit of JR Nagasaki Station (approximately 10 minutes, no reservation required). Approximately 40 minutes by car from Nagasaki Airport. By Nagasaki bus route 5 heading to "Symphony Inasa no Mori", get off at Otani-cho Takabe bus stop and walk 2 minutes.

Question 16

What is the address?

Accepted Answer

2-3 Akizuki-machi, Nagasaki-shi, Nagasaki Prefecture

Question 17

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the hotel.

Question 18

What time is check-in?

Accepted Answer

16:00.

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