Question 1

Do I need studless tyres in winter?

Accepted Answer

Yes. The site is at 1,100 m, and snow and icy roads are expected from around November to April. Please be sure to fit winter tyres or carry chains.

Question 2

Can I fish?

Accepted Answer

For safety and site management reasons, fishing on the site is not permitted. The Kuma River, about 10 minutes away by car, offers mountain stream fishing. Fishing permits are sold at convenience stores and elsewhere.

Question 3

What should I know about cancellations?

Accepted Answer

Cancelling early check-in on the day incurs 100 per cent of the service charge, and no refund is made if traffic or other circumstances mean you arrive at the normal time. Please see the user guide on the official website for other cancellation terms.

Question 4

Can I check in early?

Accepted Answer

There is a paid early check-in service. It is not available on some dates depending on bookings, so please check the season calendar on the official website before applying. It may be unavailable on days when many guests stayed the previous night.

Question 5

What are the check-in and check-out times?

Accepted Answer

For buildings (cottages and cabins), check-in is 14:00 and check-out is 10:30. For tent sites, check-in is 13:00 and check-out is 11:30. You may stay on the site before check-in and after check-out (entry from 9:00).

Question 6

Do I need to book? Can I stay on the day?

Accepted Answer

Booking is required, online or by phone. If there is space, same-day bookings can be made by phone. Online booking requires free user registration.

Question 7

What types of accommodation are there?

Accepted Answer

There is a wide range, including cottages, cabins and treehouses. Cottages with a wood stove and treehouses up in the trees (such as the mushroom type) are popular. There are also extensive tent sites for car camping.

Question 8

Can I visit Karuizawa or Kusatsu Onsen?

Accepted Answer

The area is dotted with scenic destinations such as Karuizawa and Kusatsu, so the site makes a convenient base, with an enjoyable drive on the way.

Question 9

Are there showers?

Accepted Answer

Showers are available 24 hours a day with no booking (except during cleaning, around 9:00-10:00 each morning; 200 yen for 7 minutes). They are unavailable in winter (around November to late April) to prevent freezing.

Question 10

What if I don't know how to use the wood stove?

Accepted Answer

We provide instructional videos so that beginners can use a wood stove with confidence. If you have trouble lighting or operating it, our Kamchatka team will come to your accommodation to help.

Question 11

Is there parking?

Accepted Answer

There is free parking. If you arrive before check-in, please call at the management building front desk and we will direct you to the car park.

Question 12

What time is check-in?

Accepted Answer

14:00.

Question 13

How do I get there?

Accepted Answer

The usual route is from Usui-Karuizawa IC on the Joshin-etsu Expressway via Karuizawa Town. A direct highway bus to Kita-Karuizawa also runs from Shibuya Station (services vary by season).

Question 14

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

Question 15

What is the address?

Accepted Answer

1990-579 Kita-Karuizawa, Naganohara Town, Agatsuma District, Gunma Prefecture

Question 16

Is Wi-Fi available?

Accepted Answer

Not available.

Question 17

What time is check-out?

Accepted Answer

10:30.

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