Question 1

Do you offer complimentary shuttle buses?

Accepted Answer

Yes, Hanamaki Onsen provides complimentary shuttle buses. For details about routes and schedules, please check the 'Access & Complimentary Shuttle Bus' page on our official website or contact the Reservation Centre.

Question 2

Do you offer accommodation packages bundled with Shinkansen or flight tickets?

Accepted Answer

Yes, we offer accommodation packages that include flights, Shinkansen, or rental cars. These packages are arranged by Time Design Inc. (TEL: 0570-039866, Monday to Friday 10:00-17:00, closed weekends and holidays).

Question 3

Where should I contact to cancel or modify my reservation?

Accepted Answer

For changes or cancellations to standard accommodation bookings, please contact Hanamaki Onsen Reservation Centre (TEL: 0198-37-2111). For cancellations or changes to packages that include flights, Shinkansen, or rental cars, please contact Time Design Inc. (TEL: 0570-039866, Monday to Friday 10:00-17:00).

Question 4

Can I view facility brochures in advance?

Accepted Answer

Yes, you can download various materials from our official website in PDF format, including the comprehensive brochure, Kaishoen brochure, conference guide, and Rose Garden brochure.

Question 5

Do you have plans for solo travellers or business guests?

Accepted Answer

We offer a wide range of room types suitable for solo travellers and business guests, including at Hotel Senakugaku. We have a 1-night breakfast-included plan (from ¥10,900) and room-only plans (from ¥9,900).

Question 6

What are the phone booking hours for reservations?

Accepted Answer

Hanamaki Onsen General Reservation Centre (TEL: 0198-37-2111) accepts reservations and inquiries daily from 9:00 to 18:00.

Question 7

How do I get there?

Accepted Answer

Hanamaki Airport is the nearest airport. If using the Tohoku Shinkansen, packages with shinkansen access are available. Free shuttle buses are provided (see the Access and Free Shuttle Bus page for details).

Question 8

Do you have plans for families with children?

Accepted Answer

Our Summer Family Plan offers half price for primary school children and complimentary bed-sharing, plus special gifts (original puffy stickers and light-up bottles). Available at Hotel Kouyoukan, Hotel Hanamaki, and Hotel Senakugaku from ¥14,500 per person (including tax).

Question 9

What kind of facility is the Rose Garden?

Accepted Answer

The Rose Garden covers approximately 5,000 tsubo and features over 450 varieties and 6,000 rose plants. It includes a sundial flower bed designed by Kenji Miyazawa. The garden hosts events each year including a Rose Festival and Night Rose Garden. Advance tickets can be purchased online and at convenience stores nationwide.

Question 10

Can the facilities be used for weddings?

Accepted Answer

Yes, we offer a variety of venues including an independent chapel with natural views, a formal shrine, and ceremonies in the Rose Garden. You can view the fair and plan listings on the wedding page of our official website.

Question 11

How many accommodation facilities are in Hanamaki Onsen?

Accepted Answer

The Hanamaki Onsen hotel chain has 4 facilities: Hotel Kouyouukan, Hotel Hanamaki, Hotel Senshuukaku, and Kashouuen. Each offers different appeal and characteristics, and you can choose according to your travel style.

Question 12

Can I use a private bath?

Accepted Answer

Yes, we offer plans that include a private hot spring bath. These plans come with an all-you-can-eat crab buffet and cost from ¥15,000 per person (including tax). Please check the plan listing page for details.

Question 13

Can I use the day-trip hot spring?

Accepted Answer

Yes, day-trip hot spring use is available. Please check the 'Day-trip Hot Spring' page on our official website or contact the Reservation Centre (TEL: 0198-37-2111) for details.

Question 14

What are the therapeutic benefits of the hot spring?

Accepted Answer

The hot spring at Kaishoen has a smooth, silky feel and is said to be beneficial for neuralgia, muscle pain, and beautiful skin. At Hotel Kouyoukan and Hotel Hanamaki, you can also enjoy rock open-air baths and rock bed open-air baths.

Question 15

What kind of meals are provided?

Accepted Answer

We offer seasonal cuisine made with fresh seafood and produce from Iwate's countryside. Options include all-you-can-eat buffet plans featuring crab, beef steak, tempura, platinum pork ceramic plate-grilled, and rice cooked in a clay pot, as well as Japanese set meal plans and dining at our top-floor Japanese restaurant 'Hayama'.

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