Question 1

Is Wi-Fi available in the rooms?

Accepted Answer

Yes, all rooms have internet access (wireless Wi-Fi) at no charge.

Question 2

How do I access the hotel and is there a shuttle service?

Accepted Answer

Our address is 1967-1 Nakashiro, Onna, Kunigami District, Okinawa Prefecture. We provide a car arrangement service. For details, please contact the hotel main line 098-953-8600 or concierge (concierge@halekulaniokinawa.com).

Question 3

Who should I contact to cancel or change a flight and accommodation package?

Accepted Answer

For changes or cancellations to flight and accommodation packages, please contact Time Design Co., Ltd. (Tel: 0570-039866, Monday–Friday 10:00–17:00, closed weekends and holidays). Please contact Time Design directly rather than the hotel.

Question 4

Can I use the pool if I have a tattoo?

Accepted Answer

At Orchid Pool, Kids Pool, and Indoor Pool, body art larger than the palm of your hand must be covered (arm and leg covers, or rash guards available). At Quiet Pool and Ocean Terrace Pool, guests with tattoos are welcome to use freely.

Question 5

Can non-guests use the pool?

Accepted Answer

No, the pool and beach are for registered guests only. Non-guests cannot use these facilities.

Question 6

What is the phone number and reception hours for accommodation reservations?

Accepted Answer

Accommodation reservations: 098-953-8686 (10:00–18:00). Restaurant reservations: 098-953-9530 (10:00–18:00). Spa reservations: 098-953-8555 (10:00–20:30).

Question 7

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 8

How do I access the hotel?

Accepted Answer

Located in the Okinawa Kaigan Quasi-National Park in Onna, Okinawa. From Naha Airport, a car arrangement service is available (please contact the hotel for details).

Question 9

What is the address?

Accepted Answer

1967-1 Nakashima, Onna Village, Kunigami District, Okinawa Prefecture

Question 10

Can children share a bed with adults?

Accepted Answer

Up to one child aged 12 or under can share a bed with one adult. Please confirm details at the time of booking.

Question 11

Can children use the pool?

Accepted Answer

There is a kids pool (65m², water depth 0.6m) adjacent to the Orchid Pool, suitable for small children. Children under 13 must be accompanied by a guardian aged 20 or older during water activities. Children requiring diapers must wear swim diapers. Guests under 16 are not permitted to use the Quiet Pool and Ocean Terrace Pool.

Question 12

Which room types have access to the club lounge?

Accepted Answer

Guests staying in Orchid Suite, Halekulani Suite, Ocean Terrace Suite, Halekulani Cliff Villa, Cliff Villa, or Premier Club Ocean Front can use the lounge. It is located on the 5th floor of the Sunset Wing and offers breakfast, afternoon tea, and drinks.

Question 13

What are the hours for the fitness gym?

Accepted Answer

The fitness center is available 24 hours year-round (ages 16 and up). It is located on the 3rd floor of the Beachfront Wing and can be accessed with your room key. T-shirts, half-pants, and shoes are available for rent at 1,100 yen each.

Question 14

Are there hot springs?

Accepted Answer

Each of the 5 villas has a private heated pool and hot spring. The indoor pool also offers a jet bath and hot spring for guests wearing swimwear.

Question 15

How many restaurants does the hotel have? What types are there?

Accepted Answer

There are 4 restaurants and 1 bar in the hotel. Innovative cuisine at SHIROUX, Japanese cuisine at AOMI, steak & wine at KINGDOM, all-day dining at House Without A Key, and sunset bar SPECTRA. We also offer BBQ and in-room dining.

Question 16

What are the hours for in-room dining?

Accepted Answer

Breakfast 6:30–11:30, Lunch 12:00–16:30, Dinner 17:00–22:00, Late night snacks 21:30–23:00 (last order 22:30). You can order via room television or phone. Inquiries after 23:00 will be handled from 6:30 the next morning.

Question 17

What breakfast options are available?

Accepted Answer

You can choose from three types: buffet, Western set, or Japanese kaiseki. In-room breakfast is also available from 6:30–11:30 (last order 11:00).

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