Question 1

Can I use Wi-Fi?

Accepted Answer

Yes, Wi-Fi is available.

Question 2

Is there a shuttle service?

Accepted Answer

We offer shuttle service from Maibara Station. By taxi from Hikone or Maibara Station takes approximately 10 minutes. Please confirm details with the hotel at the time of booking.

Question 3

What activity facilities are available?

Accepted Answer

We have tennis courts, 3×3 basketball courts, futsal courts, and a kids' area with play equipment and striders. Water sports such as SUP and kayaking are also available in the surrounding area.

Question 4

What are the check-in and checkout times?

Accepted Answer

Check-in is at 15:00 and checkout is at 11:00. Times may vary depending on your plan.

Question 5

Can I stay with a pet?

Accepted Answer

Yes, 9 out of 12 villas in our glamping area are dog-friendly. We have both private and shared dog runs so you and your dog can stay comfortably.

Question 6

Are there facilities for children?

Accepted Answer

We have a picture book corner in the lobby and a kids' area with colorful play equipment, a futsal court for children, and a grass area with ride-on toys like striders.

Question 7

Is there a pool?

Accepted Answer

We operate an outdoor pool during the summer season. Guests can use it free of charge during operating hours between check-in and check-out (day-use is not available).

Question 8

What kind of facility is the observation lounge?

Accepted Answer

"Lake Lounge Ōmi" on the top floor (10th floor) is an observation lounge with 360-degree panoramic views of Lake Biwa and the Hira mountain range. It features a mini library, select shop, and free drink booth, and is available for guests to use freely during their stay.

Question 9

Is there a hot spring?

Accepted Answer

You can use our private hot spring "Biwa Lake Matsubara Onsen (sodium bicarbonate spring)" with a large public bath, open-air bath, sauna, and jet bath. Some guest rooms also feature private open-air baths (up to 125 sqm and larger).

Question 10

What are the meal options?

Accepted Answer

Our restaurant serves beautiful and healthy Japanese and Western set courses using fresh, locally-sourced ingredients. You can enjoy seasonal dishes that showcase the bounty of Lake Biwa.

Question 11

Is there a parking lot? How much does it cost?

Accepted Answer

Free outdoor parking is available with approximately 160 spaces (164 spaces). No charge.

Question 12

How do I get there?

Accepted Answer

By car: approximately 12 minutes from Hikone IC, approximately 15 minutes from Maibara IC. By train: approximately 10 minutes by taxi from Hikone or Maibara stations (shuttle service available from Maibara Station).

Question 13

What time is checkout?

Accepted Answer

11:00.

Question 14

What time is check-in?

Accepted Answer

15:00.

Question 15

Is there a parking lot?

Accepted Answer

Yes, parking is available. Please contact the facility for details.

Question 16

What is the address?

Accepted Answer

〒522-0341 1435-91 Matsubara-cho, Hikone, Shiga

Question 17

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the facility.

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