Question 1

How do I confirm, change, or cancel my reservation?

Accepted Answer

You can make changes through the "Reservation Confirmation, Changes and Cancellations" page on our official website. We also accept phone calls at 0570-00-8598 (9:00–18:00).

Question 2

Do you offer packages that include flights or car rentals?

Accepted Answer

Yes, we offer packages with flights and packages with car rentals. Please check the accommodation plan list on our official website for details.

Question 3

What are the phone reservation hours?

Accepted Answer

Phone reservations are accepted at 0570-00-8598. Reception hours are 9:00–18:00.

Question 4

Are prices different between the official website and travel sites?

Accepted Answer

Booking from our official website is most economical. We offer a best rate guarantee, and depending on the plan, you can save up to 3,300 yen per person compared to travel sites.

Question 5

Is there parking?

Accepted Answer

Yes, parking is available. Please contact the facility for details.

Question 6

How do I get there?

Accepted Answer

Located within Atsumi Onsen. Approximately 30 minutes by car to the nearest tourist facility (Kamosui Aquarium). Parking available (Bankoku-ya Parking).

Question 7

Can I stay with children?

Accepted Answer

Yes, we welcome families with children. During summer (7/21–8/31) we offer a family trip support plan where up to 2 children stay free.

Question 8

Do you have guest rooms with private open-air baths?

Accepted Answer

Yes, we offer guest rooms with private open-air baths. We have ceramic open-air bath attached Japanese-Western style rooms and other options where you can enjoy a more luxurious experience.

Question 9

Do you have table tennis available at the facility?

Accepted Answer

Yes, we have a table tennis corner. Bookings start from 16:00, with the last slot at 21:20. The rate is 550 yen (tax included) per 30-minute session. Rackets and balls are provided, so you can come empty-handed.

Question 10

What types of hot springs do you have?

Accepted Answer

We provide an open-air bath with fresh spring water and a large communal bath. Atsumi Onsen is a renowned hot spring with a thousand-year history, visited by many literary figures including Matsuo Basho and Akiko Yosano. It has also been selected as Tohoku's top hot spring by a certain travel magazine.

Question 11

What are nearby tourist attractions?

Accepted Answer

About 30 minutes by car from our inn is Kamosui (world's largest jellyfish aquarium), scheduled to reopen in April 2026. You can also enjoy the rich natural scenery of Atsumi-dake and Atsumi River, as well as the charming streets of Atsumi Onsen.

Question 12

Can I use a private room for meals?

Accepted Answer

Yes, we offer plans with private dining rooms guaranteed. We recommend them for family trips and group travels. For more details, please check our accommodation plans list.

Question 13

What kind of cuisine can I enjoy?

Accepted Answer

We serve kaiseki (multi-course Japanese dinner) using seasonal ingredients from the sea, mountains, and rivers. We offer diverse plans including nodoguro (roasted throat fish) simmered, Yamagata beef shabu-shabu, rice pig shabu-shabu kaiseki, abalone, and more. We also offer plans with private dining rooms guaranteed.

Question 14

Is there parking available?

Accepted Answer

Yes, you can use the parking lot at Bankokuya. It is large enough to be used as a special event venue. For specific capacity and other details, please contact the facility directly.

How can we help you?

Quick categories