Question 1

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the hotel, providing a comfortable internet environment for both business and leisure stays.

Question 2

How do I get there from Niigata Airport?

Accepted Answer

From Niigata Airport, about 25 minutes by limousine bus (get off at Niigata Station South Exit, then about 18 minutes' walk), or about 33 minutes by local bus (get off at Bandai City Bus Centre, then about 6 minutes' walk). By taxi it takes about 20 minutes.

Question 3

How do I get there from Niigata Station?

Accepted Answer

About 10 minutes' walk or about 5 minutes by taxi from JR Niigata Station. You can also take a bus from bays 6, 7 or 8 of the Niigata Station bus terminal, get off at the Bandai City stop, and walk about 3 minutes.

Question 4

What are the check-in and check-out times?

Accepted Answer

Standard check-in is 14:00 and check-out is 11:00. Times may differ depending on the plan. Please check the details of your booked plan.

Question 5

Is the hotel suitable for business use?

Accepted Answer

The hotel caters for MICE (meetings, incentives, conventions and exhibitions) and is equipped with function rooms. It accommodates a wide range of uses, from business trips to international conferences and training sessions.

Question 6

Are all rooms non-smoking? Is there a smoking area?

Accepted Answer

All guest rooms have been non-smoking since January 2019. We also ask that electronic cigarettes (IQOS, glo, Ploom TECH and similar) not be used in the rooms. A smoking room available 24 hours is located on the 2nd floor.

Question 7

Are rental bicycles available?

Accepted Answer

Bicycle rental is available for a fee and is convenient for sightseeing in Niigata City. Please contact the hotel for details of rates and how to use the service.

Question 8

What sightseeing spots are nearby?

Accepted Answer

Bandai City and the Bandai Bridge (about 15 minutes) are within walking distance. The location also gives relatively easy access to walks along the Shinano River, sightseeing in the Furumachi area, and the Sado Kisen ferry terminal.

Question 9

What style is breakfast?

Accepted Answer

We serve a breakfast buffet making generous use of local ingredients. The menu features seasonal produce from Niigata for a fresh start to the morning.

Question 10

How many restaurants are there?

Accepted Answer

The hotel has five restaurants and a bar on the top floor. The menus incorporate local Niigata ingredients, and the breakfast buffet is well received. Please see the hotel's official website for details.

Question 11

Is there parking?

Accepted Answer

Parking is available. Please check the official website or contact the hotel directly for details of capacity and rates.

Question 12

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

Question 13

How do I get there?

Accepted Answer

About 10 minutes' walk or 5 minutes by taxi from JR Niigata Station. From bays 6, 7 and 8 of the Niigata Station bus terminal, get off at the Bandai City stop and walk about 3 minutes. About 25 minutes by limousine bus from Niigata Airport.

Question 14

What time is check-in?

Accepted Answer

14:00.

Question 15

What time is check-out?

Accepted Answer

11:00.

Question 16

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

Question 17

What is the address?

Accepted Answer

1-chome Bandai, Chuo-ku, Niigata City, Niigata Prefecture

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