Question 1

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available throughout the hotel. We provide comfortable connectivity suitable for both business and leisure guests.

Question 2

How do I get from the airport?

Accepted Answer

Take the airport limousine bus from Aso Kumamoto Airport for approximately 60 minutes and get off at the bus stop in front of the hotel. By taxi, it takes approximately 40 minutes.

Question 3

How long does it take from JR Kumamoto Station?

Accepted Answer

About 8 minutes on foot from JR Kumamoto Station, or 1 stop by tram. The location is convenient as a base for business or sightseeing.

Question 4

What are the check-in and check-out times?

Accepted Answer

Standard check-in is 15:00 and check-out is 11:00. Times may vary depending on your plan, so please confirm the details of your booking.

Question 5

Do you have smoking rooms?

Accepted Answer

We offer both non-smoking and smoking room types. We'll do our best to accommodate your preference when you mention it at the time of booking.

Question 6

What childcare support measures do you offer?

Accepted Answer

The hotel was certified as a "Child-Friendly Excellent Company" by Kumamoto City in 2025. Families can enjoy their stay with confidence.

Question 7

Can you see Kumamoto Castle from the guest rooms?

Accepted Answer

Our 25-storey hotel offers views from 70 metres above ground. You can see Kumamoto Castle and the city skyline, with particularly beautiful night views.

Question 8

What are the nearby tourist spots?

Accepted Answer

Kumamoto Castle is about 15 minutes by car, Suizenji Jojuen Garden about 20 minutes by car, Shimada Art Museum about 10 minutes by car, and Honmyoji Temple (Kato Kiyomasa) about 15 minutes by car. The location is convenient for sightseeing.

Question 9

What breakfast options are available?

Accepted Answer

We offer a Japanese and Western breakfast buffet with over 80 dishes. Service hours: 6:30–10:30 (last order 10:00).

Question 10

Are there restaurants and bars?

Accepted Answer

We have an Italian restaurant, Japanese restaurant, and bar lounge. Room service is also available so you can dine in your room.

Question 11

Is there parking? How much does it cost?

Accepted Answer

We have a self-parking garage adjacent to the hotel at 1,500 yen per night (200 spaces, 4 stories). Parking is free for up to 2 hours with restaurant usage of 3,000 yen or more.

Question 12

What is the check-in time?

Accepted Answer

15:00.

Question 13

How do I get there?

Accepted Answer

About 8 minutes on foot from JR Kumamoto Station. The airport limousine bus stops directly in front of the hotel (approximately 60 minutes from Aso Kumamoto Airport). Close to Shinmachi Station on the Kumamoto City Tram.

Question 14

What is the address?

Accepted Answer

2 Higashi-Amidaji-machi, Chuo Ward, Kumamoto City, Kumamoto Prefecture

Question 15

Is there parking?

Accepted Answer

Yes, parking is available. Please contact the facility for details.

Question 16

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the hotel.

Question 17

What is the check-out time?

Accepted Answer

11:00.

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